About The Project

Our client, a user experience design company, had partnered with the world’s largest travel leisure company to build an integrated guest experience platform. While providing development and support services for different systems and modules of the guest experience platform, our client faced some capacity issues. They sought to ramp up their capacity with a highly effective technical team that could meet their expectations.

Technology

Requirements

  • Seamlessly integrate with their 20-people team and act as an adjunct
  • Quickly come up to speed and make an immediate impact
  • Understand their proprietary software without delay
  • Provide 24/7 remote support

Challenges

  • Joining an ongoing project and becoming effective immediately
  • Implementing UI plugins for each system
  • Real time crew and guest location tracking
  • Implementing multi-tenant system to handle heavy traffic

Solutions

  • Cost-neutral IT management
  • Rapid assimilation of proprietary technology
  • CI/CD process
  • Blue/Green and A/B deployment
  • Vertical schedule optimization
  • Test-driven development
  • Full – coverage Tier-1 support

Benefits

1

Remote 24/7/365 monitoring with standard business coverage

2

Efficient release through collaborative planning

3

Rapid ticket resolution

4

Metrics driven service and performance management

5

Improved innovation velocity